How to deal with negative comments on Social Media

Social Media has done a tremendous job by giving us a platform where we can find people’s opinions very easily. But at the same time receiving negative comments on posts, pictures, blogs, social media platforms, etc. is common these days. But remember, never lose your calm as Customer satisfaction is important. So here we will discuss some points on how to deal with such negative comments on an everyday basis.

§    Always track your followers and Customer activity on Social media. Check your posts daily for any negative comments. And you must do social listening.  

§    And if you come to see any negative post then you must try to find out the root cause of such comment or message. You have to check why people did not like your content. Try to find what had led to the customer’s dissatisfaction, why are they not happy with your product, service.

§   Remember you should never delete any such comment as it will show that there is something wrong on your part.

§   Just try to provide a solution as soon as you can. Because the more you will delay the more disappointed the customer will become and will only make things worse.

§  So answer their queries. Give them feedback. Solve the problem by speaking to your concerned department and then give them a proper solution.

§   Because the more you will delay the more disappointed the customer will become and will only make things worse.

§    If needed provide an apology.

§   Always remember a happy Customer is a key to success so provide the best Customer service. So get close to them, talk to them. Look what they need as Steve Jobs said it right “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”

§    This way you can manage any negative comment J

§     Repeat.

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