How to deal with negative comments on Social Media
Social Media has done a tremendous job by giving us a platform where we can find people’s opinions very easily. But at the same time receiving negative comments on posts, pictures, blogs , social media platforms, etc. is common these days. But remember, never lose your calm as Customer satisfaction is important. So here we will discuss some points on how to deal with such negative comments on an everyday basis. § Always track your followers and Customer activity on Social media. Check your posts daily for any negative comments. And you must do social listening. § And if you come to see any negative post then you must try to find out the root cause of such comment or message. You have to check why people did not like your content. Try to find what had led to the customer’s dissatisfaction, why are they not happy with your product, service. § Remember you should never delete any such comment as it will show that there is something wrong on your